Frequently Asked Questions
Everything you need to know about your ELEGOO experience.
What is the typical shipping time for 3D printers and resins?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and local warehouse availability.
Do ELEGOO products come with a warranty?
Yes, we offer a 1-year limited warranty on our 3D printers, covering major components. Consumables like FEP film and LCD screens have specific coverage periods due to their nature.
What is your return policy for unopened items?
We accept returns for unopened and unused items within 30 days of delivery. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.
How can I get technical support for my Mars or Neptune printer?
You can reach our dedicated technical support team via email or through our official website contact form. We also provide extensive documentation and firmware updates in our Download Center.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping region.
Are taxes and duties included in the price?
For most regions with local warehouses (US, EU, UK), prices include applicable taxes. For international shipping from our main hub, customers may be responsible for local import duties.